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::Terms of Service (TOS)
Use of our service constitute the acceptance of our TOS,
AUP and Privacy Policy. Herein "AWS", "Anmoul web solutions", "We", "Us", "Our" refer to
Anmoul web solutions whose
online presence is at http://www.anmoul.com while "You", "your", "client",
"customer" refer to any party that uses our service.
Money-back Guarantee (contact email:
refund@anmoul.com)
We offer Conditional 30-day money back guarentee. Condition is a
demonstrated failure on our part to provide the service you signed up for.
We do not offer an "unconditional" money back guarentee to prevent
spammers from entering our system. You must request your claim at least 7
days before the end of the first month. This excludes any overage charges
like bandwidth, add-on charges like IPs and Setup charges. In case you
have violated our AUP you are not entitiled for this guarantee. Ofcourse
if you'd like to test-drive our system before you buy we are happy to
arrange a 5 day trial for you.
Billing Policy (contact email:
billing@anmoul.com)
Recurring charges will occur at the beginning of each service cycle(e.g.
monthly)automatically and One time charges like Setup fees at the
commencement of service, unless otherwise agreed upon. All transactions
are in US dollars even though may be displayed in other currencies. If you
exceed resources like space and bandwidth allocated to you you will be
charged for the additional usage; alternatively you can choose to upgarde
to the next plan.
Refund Policy (contact email:
refund@anmoul.com)
You will be refunded 100% of your payments excluding overage charges like
bandwidth, add-on charges like IPs and Setup charges within the first
month of our service if you request it (see Money back Guarentee above).
However violation of our AUP will deprive you of that. After the first
month, contracts with a billing cycle of more than one month will be
refunded after deducting for the period you actually used your service.
E.g. if your contract is $30 quarterly and you request a refund after two
months of that cycle you will recieve (30-20)=$10 .Again no refunds are
issued for Setup charges, Addon charges and overage charges. You are
completely deprived of any sort of refund in case of violation of AUP.
After money back guarentee period (first month) monthly payments are
non-refundable; you can however choose to cancel your account at any time.
You must email
refund@anmoul.com for claiming refunds atlest 7
days before the end of current billing cycle. Some purchases that cannot
be refunded are; Setup Cherges, Domain Registration, Add-on purchases,
Overusage charges, SSL certificates
Service Cancellation (contact email:
billing@anmoul.com)
You can choose to cancell our service at any moment. If it is within first
month of sign up you will recieve a full refund (see Money back Guarentee
above) excluding any overage charges, setup fees and addon charges. See
Refund policy. You must email
billing@anmoul.com
for Account cancellation for cancellation. We reserve the right to cancel
service at any time. This will in most cases due to violation of AUP and
will be preceded by a warning, however may be immediate in case severe
offence.
Non-payment (contact email:
billing@anmoul.com)
Falure to pay the amount due in full within one week of due date will
result in suspension of the account and failure to do so within 2 weeks
from due date will result in termination in the account, unless otherwise
agreed upon.
Refusal of Service(contact email:
info@anmoul.com)
We reserve the right to refuse or cancel service at our sole discretion
but not prohibited by Law.
Uptime Guarantee
Our servers in most cases boast a 100% uptime. However if our uptime falls
below 99.9% due to a fault at our end and not due to an action of the
client or "acts of God", and you bring that to our notice within 3 days of
occurrence we will refund an equivalent of 2xdowntime subject to a maximum
of your recurring service charge. Sheduled downtime for maintainence is
not regarded as downtime.
Restrictions of Support
We will make every effort to offer support information for configuring and
maintaining popular web software to use our service. However we can in no
way specifically test every piece of software that could conceivably be
utilized with our systems, only provide general system-related
information. The offer of any particular service does not constitute an
obligation on our part to tutor the necessary skills to utilize that
service, only to provide system-specific information.
Disclaimer (contact email:
info@anmoul.com)
We use industry standard hardware, software and connections at our end.
While we make every possible effort to offer you the highest level of
service, AWS will not be responsible for any damages your business
may suffer including but not limited to special, incidental, consequential
or other damages. AWS makes no warranties of any kind, expressed or
implied for services we provide. AWS disclaims any warranty or
merchantability or fitness for particular purpose. This includes loss of
data resulting from delays, nondeliveries, wrong delivery, and any or all
service interruptions. You agree to use all AWS services at your
own risk. Customer agrees that it shall defend, indemnfy and hold
Anmoul web Solutions harmless from any and all demands,
liabilities, losses, costs and claims, including reasonable attorney’s
fees asserted against us that may arise from any service provided or
agreed to be provided by us. Some states or other jurisdictions do not
allow the exclusion of implied warranties, so the above exclusions may not
apply to you. You may also have other rights that vary from state to state
and jurisdiction to jurisdiction. If for any reason a court of competent
jurisdiction finds any portion of this TOS to be unenforceable, the
remainder will continue in full force and effect. This TOS together with
AUP and Privacy Policy constitute the entire agreement between "You" and
"Us" with respect to the subject matter hereof and supersede and replace
all prior or contemporaneous agreements, written or oral,regarding such
subject matter.
Anmoul web Solutions reserves the right to revise its
policies at any time without prior notice.All clients old and new abide by
the latest version of AUP, TOS and Privacy Policy maintained at our
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